Refund Policy​​

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At Rusty Cowgirl, we want you to love your purchase as much as we loved creating it. If something isn’t quite right, please read our policy below.

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Change of Mind

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• We do not offer refunds for change of mind or if you ordered the wrong size/colour.

• Please check product descriptions, sizing charts, and photos carefully before ordering.

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Faulty or Incorrect Items

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• If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving it.

• Email us at Rustycowgirl.co@outlook.com with:

  1. Your order number

  2. A description of the problem

  3. Clear photos showing the issue

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• Once approved, we’ll arrange a replacement or refund.

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Returns

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• Returned items must be unused, in original packaging, and in the same condition as received.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

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Refunds

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• Refunds will be processed to your original payment method once we receive and inspect the returned item.

• Processing times may vary depending on your bank or payment provider.

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Non-Returnable Items

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We cannot accept returns or exchanges for:

 

• Custom or personalised items

• Gift cards

• Sale/clearance items

• Worn or used products (for hygiene reasons, including hats and headwear)

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Late or Missing Refunds

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If you haven’t received your refund after 5 business days:

 

1. Check your bank account again.

2. Contact your bank or payment provider.

3. If you’ve done this and still have no refund, email us at Rustycowgirl.co@outlook.com

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Contact Us

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For all refund and return enquiries, email Rustycowgirl.co@outlook.com